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Download & Support
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YI Cloud
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Home Camera 2
1080P Home Camera
Home Camera
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1080P Dome Camera
Dome Camera
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Dash Camera
Nightscape Dash Camera
Dash Camera
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SUPPORT/
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Home |
Support
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Setting up and pairing
How do I set up my new camera?
How do I obtain full coverage of a room?
How do I mount the camera on a wall?
Can YI Home Camera be used outdoors? What’s the highest and lowest temperature limitation?
How to set up the Wi-Fi network?
Can I connect my YI Home Camera to a Wi-Fi without a password?
What is the meaning of different colors of status light?
How to pair YI Home Camera to my phone?
How can I download the right YI Home Camera App?
How many YI Home Cameras can be connected to one account?
What to do if I did not hear “QR Code scan is successful”?
What should I do when the QR code pairing has failed?
How do I resolve when the camera says that Wi-Fi password is incorrect although it is the right one?
Why my camera said “pairing successfully”, but the blue light keeps flashing?
Camera Features
How can I view my video on the app?
How can I see more details of the video?
What shall I do if the app keep buffering the video but cannot connect?
What do I do if the voice of the video is low or with noise or howling?
Why I can see the image but cannot hear the sound?
What do I do if the sound and image are not synchronized?
Why are the videos blurry or not clear?
Why my screen becomes black and white even in the daytime?
How to save and watch my videos?
How long can I record for with a micro SD card?
Can I store my video without a micro SD card?
Why can’t I see the video history after inserting a micro SD card?
Why the memory of my micro SD card is smaller after being formatted through app?
Is YI Home Camera still able to record without network connection?
Why I can see the image but cannot hear the sound?
How do I set activity alerts?
Why there is no alert when motion is detected?
Why is there delay of the alert?
Can the alerts be automatically switched off in the nights?
Can I use YI Home Camera to monitor out of the window at night?
How to share my camera with my family?
How many people can I share my YI camera with?
If I share my camera with others, what kind of authorities do they have?
Security and privacy
How to ensure the security and privacy of the video?
Can someone else watch my video?
My camera and SD card was stolen, how to find my video evidence?
How to protect my privacy if someone opens my YI Home Camera App?
Camera Settings
Why do I need to update the firmware?
Can I remotely update?
Can I update without a micro SD card?
What kind of micro SD card supports the update?
Do I need to reconnect the device after update?
Why my camera cannot be connected after firmware upgrade?
Why can't I connect my camera after the upgrade?
Manual Firmware Update Instructions
How to switch off the status light?
Why the Status Light restarted after I closed it?
How can I reset my camera?
What do I do if the sound and image are not synchronized?
1. Check the Internet environment of your device.
2. In case of a significant delay, please exit the video and reload it again.
BACK
menu
>>
Setting up and pairing
How do I set up my new camera?
How do I obtain full coverage of a room?
How do I mount the camera on a wall?
Can YI Home Camera be used outdoors? What’s the highest and lowest temperature limitation?
How to set up the Wi-Fi network?
Can I connect my YI Home Camera to a Wi-Fi without a password?
What is the meaning of different colors of status light?
How to pair YI Home Camera to my phone?
How can I download the right YI Home Camera App?
How many YI Home Cameras can be connected to one account?
What to do if I did not hear “QR Code scan is successful”?
What should I do when the QR code pairing has failed?
How do I resolve when the camera says that Wi-Fi password is incorrect although it is the right one?
Why my camera said “pairing successfully”, but the blue light keeps flashing?
Camera Features
How can I view my video on the app?
How can I see more details of the video?
What shall I do if the app keep buffering the video but cannot connect?
What do I do if the voice of the video is low or with noise or howling?
Why I can see the image but cannot hear the sound?
What do I do if the sound and image are not synchronized?
Why are the videos blurry or not clear?
Why my screen becomes black and white even in the daytime?
How to save and watch my videos?
How long can I record for with a micro SD card?
Can I store my video without a micro SD card?
Why can’t I see the video history after inserting a micro SD card?
Why the memory of my micro SD card is smaller after being formatted through app?
Is YI Home Camera still able to record without network connection?
Why I can see the image but cannot hear the sound?
How do I set activity alerts?
Why there is no alert when motion is detected?
Why is there delay of the alert?
Can the alerts be automatically switched off in the nights?
Can I use YI Home Camera to monitor out of the window at night?
How to share my camera with my family?
How many people can I share my YI camera with?
If I share my camera with others, what kind of authorities do they have?
Security and privacy
How to ensure the security and privacy of the video?
Can someone else watch my video?
My camera and SD card was stolen, how to find my video evidence?
How to protect my privacy if someone opens my YI Home Camera App?
Camera Settings
Why do I need to update the firmware?
Can I remotely update?
Can I update without a micro SD card?
What kind of micro SD card supports the update?
Do I need to reconnect the device after update?
Why my camera cannot be connected after firmware upgrade?
Why can't I connect my camera after the upgrade?
Manual Firmware Update Instructions
How to switch off the status light?
Why the Status Light restarted after I closed it?
How can I reset my camera?
What do I do if the sound and image are not synchronized?
1. Check the Internet environment of your device.
2. In case of a significant delay, please exit the video and reload it again.
BACK
X
YI Home Camera
Firmware Update
YI Home Camera
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YI Home Camera 2
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Please refer to< Firmware Update Manual > for detail instructions
X
YI Home Camera
User Manual
YI Home Camera
YI Home Camera 2
X
YI Home Camera app
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