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SUPPORT// YI MIRRORLESS CAMERA

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Common Issues

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Camera Connection

Camera Operation

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Charging and Peripheral Devices

After Sales and Others

Where do I see order status and tracking information?

Do I get a receipt for my purchase?

What are the policies on repair, return and exchange?

How can I contact Customer Support?

What should I do if water gets into my camera?

Where can I communicate with the other YI users?

How should I store the camera if I'm not going to use it for a long time?

Is a dry box and dehumidifiers necessary?

What's the best way to clean the sensor and the lens?

Is YI M1 Mirrorless Camera made by Chinese? Where are the camera and lens made in?

Is there a mechanical shutter for YI M1 Mirrorless Camera?

Is electronic shutter supported for YI M1 Mirrorless Camera?

Are the camera and lens waterproof?

Why doesn't the illuminator light up when shooting in dim places?

Can I use YI M1 Mirrorless Camera outside of China? What are they restrictions?

Can dates be displayed on images?

What type of image stabilization does YI M1 Mirrorless Camera support?

What image size can I output when using the highest resolution?

What's included in YI M1 Mirroless Camera Standard Kit?

What temperature and humidity are OK for the camera to operate in?

What's included in YI M1 Mirroless Camera Standard Kit?

Inside the Standard Kit, the following are included: Camera, lens, battery, charging cable, USB cable, camera body cap, lens cap, strap and instruction manual.

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What's included in YI M1 Mirroless Camera Standard Kit?

Inside the Standard Kit, the following are included: Camera, lens, battery, charging cable, USB cable, camera body cap, lens cap, strap and instruction manual.

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