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Common Issues
Connecting the Camera
Camera Operation
Video/Photo
Battery
Powering On/Off
Micro SD Card/USB Connection
Related Accessories
Other Issues

Why do videos shot under light sources have horizontal stripes?
a. Please check whether PAL or NTSC is being used when recording. If the TV format is PAL in your country, please use PAL video format and use NTSC standard video vice versa.
b. Since the light flicker frequency and video shooting frequency are not the same, resulting in horizontal stripe in videos taken under light sources. Please avoid video shooting under artificial light. Shooting under natural light is preferred.
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Common Issues
Connecting the Camera
Camera Operation
Video/Photo
Battery
Powering On/Off
Micro SD Card/USB Connection
Related Accessories
Other Issues

Why do videos shot under light sources have horizontal stripes?
a. Please check whether PAL or NTSC is being used when recording. If the TV format is PAL in your country, please use PAL video format and use NTSC standard video vice versa.
b. Since the light flicker frequency and video shooting frequency are not the same, resulting in horizontal stripe in videos taken under light sources. Please avoid video shooting under artificial light. Shooting under natural light is preferred.