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SUPPORT/
/ YI ACTION CAMERA
Home |
Support
|
YI ACTION CAMERA
Common Issues
How do I change your camera's Wi-Fi name and password?
How can I restore the camera to factory settings?
How do I upgrade the camera software?
What's the minimum system requirement for mobile phones?
How to clean the camera's body?
What are the optional accessories of Yi Action camera?
Can I use mobile phone or car charger to charge my camera?
Can I play videos by using HDMI port?
Connecting the Camera
Why can't I connect to the camera's Wi-Fi?
How to connect the App to camera?
What's the default Wi-Fi camera's name?
How do I connect the App to a second camera?
Why can't I find the camera's Wi-Fi?
How to pair the Bluetooth remote
Video/Photo
What are the video resolution modes?
I'm unable to view the media content I've capture?
How to share my photos and videos to social networks?
Why can't I take a snapshot while I'm recording a video?
Why can't I take photos or record videos?
What video standard does the camera support?
Why can't I capture photos or record videos when the camera is connected to the PC?
Why do my photos and videos display date 2008-1-1?
Why does a strip appear in my video when recording in bright light?
Why have my old video files been deleted?
How do I download my photos and videos to the app?
Where are all the downloaded photos and videos?
How do I share my photos and videos?
How do I take a snapshot when recording a video?
How do I focus the camera's lens when taking photos or videos?
Why are the picture and video corners deformed?
How do I take pictures using the camera only?
Why do I have one video split into several files?
How do I switch between photo and video mode?
Why is the video lagging when I preview it in the app?
Battery
Why is the camera so hot when it's charging?
How long does it take to charge battery?
What's the battery life in normal conditions?
How do I save the camera's power?
How do I avoid damaging the battery ejection sheet?
How do I insert and remove the battery correctly?
Micro SD Card
Why does the app show the message "No SD card" when I have already inserted an SD card into the camera?
What type of SD card do I need?
How can I view the photos and videos saved on my SD card?
Powering On/Off
Why does the camera turn off automatically?
Other Issues
Why does the camera lag in dark environments?
Is it allowed to set white balance manually in APP? What about the exposure compensation?
Why isn't the camera beeping or the LED lights flashing while I'm using it?
What are the HDMI and USB port types?
What is a .thm file?
How can I make the camera's beep louder?
Can I set the white balance and exposure compensation manually?
How do I focus the camera's lens when taking photos or videos?
Yi Action Camera currently only support automatic focus and it is not possible to do it manually.
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>>
Common Issues
How do I change your camera's Wi-Fi name and password?
How can I restore the camera to factory settings?
How do I upgrade the camera software?
What's the minimum system requirement for mobile phones?
How to clean the camera's body?
What are the optional accessories of Yi Action camera?
Can I use mobile phone or car charger to charge my camera?
Can I play videos by using HDMI port?
Connecting the Camera
Why can't I connect to the camera's Wi-Fi?
How to connect the App to camera?
What's the default Wi-Fi camera's name?
How do I connect the App to a second camera?
Why can't I find the camera's Wi-Fi?
How to pair the Bluetooth remote
Video/Photo
What are the video resolution modes?
I'm unable to view the media content I've capture?
How to share my photos and videos to social networks?
Why can't I take a snapshot while I'm recording a video?
Why can't I take photos or record videos?
What video standard does the camera support?
Why can't I capture photos or record videos when the camera is connected to the PC?
Why do my photos and videos display date 2008-1-1?
Why does a strip appear in my video when recording in bright light?
Why have my old video files been deleted?
How do I download my photos and videos to the app?
Where are all the downloaded photos and videos?
How do I share my photos and videos?
How do I take a snapshot when recording a video?
How do I focus the camera's lens when taking photos or videos?
Why are the picture and video corners deformed?
How do I take pictures using the camera only?
Why do I have one video split into several files?
How do I switch between photo and video mode?
Why is the video lagging when I preview it in the app?
Battery
Why is the camera so hot when it's charging?
How long does it take to charge battery?
What's the battery life in normal conditions?
How do I save the camera's power?
How do I avoid damaging the battery ejection sheet?
How do I insert and remove the battery correctly?
Micro SD Card
Why does the app show the message "No SD card" when I have already inserted an SD card into the camera?
What type of SD card do I need?
How can I view the photos and videos saved on my SD card?
Powering On/Off
Why does the camera turn off automatically?
Other Issues
Why does the camera lag in dark environments?
Is it allowed to set white balance manually in APP? What about the exposure compensation?
Why isn't the camera beeping or the LED lights flashing while I'm using it?
What are the HDMI and USB port types?
What is a .thm file?
How can I make the camera's beep louder?
Can I set the white balance and exposure compensation manually?
How do I focus the camera's lens when taking photos or videos?
Yi Action Camera currently only support automatic focus and it is not possible to do it manually.
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Firmware Update
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