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Common Issues

Connecting the Camera

Video/Photo

What are the video resolution modes?

I'm unable to view the media content I've capture?

How to share my photos and videos to social networks?

Why can't I take a snapshot while I'm recording a video?

Why can't I take photos or record videos?

What video standard does the camera support?

Why can't I capture photos or record videos when the camera is connected to the PC?

Why do my photos and videos display date 2008-1-1?

Why does a strip appear in my video when recording in bright light?

Why have my old video files been deleted?

How do I download my photos and videos to the app?

Where are all the downloaded photos and videos?

How do I share my photos and videos?

How do I take a snapshot when recording a video?

How do I focus the camera's lens when taking photos or videos?

Why are the picture and video corners deformed?

How do I take pictures using the camera only?

Why do I have one video split into several files?

How do I switch between photo and video mode?

Why is the video lagging when I preview it in the app?

Battery

Micro SD Card

Powering On/Off

Other Issues

Why do my photos and videos display date 2008-1-1?

Please connect your camera to the App to synchronize date and time.
After the synchronization is done, the correct date shall be displayed in your photos and videos.

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Why do my photos and videos display date 2008-1-1?

Please connect your camera to the App to synchronize date and time.
After the synchronization is done, the correct date shall be displayed in your photos and videos.

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