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Common Issues

Connecting the Camera

How do I pair my camera with the app?

How can I change the Wi-Fi name and password?

Why can't I connect to Wi-Fi?

Why can't I detect the camera's Wi-Fi hotspot?

How can I connect multiple cameras to my app?

What is the camera's factory default WiFi hotspot?

My phone is connected to the app. Why does the video freeze when I try to watch it?

What is the maximum distance between camera and mobile phone when controlling camera using the app?

What is the WiFi transmission speed?

Why can't I access the internet after the app has connected to my camera?

Camera Operation

Video/Photo

Battery

Powering On/Off

Micro SD Card/USB Connection

Related Accessories

Other Issues

What is the WiFi transmission speed?

Given ideal environmental conditions for 5G Wi-fi without interference, the app, using camera's hotspot, can have a video/photo download speed at 30Mbps.

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What is the WiFi transmission speed?

Given ideal environmental conditions for 5G Wi-fi without interference, the app, using camera's hotspot, can have a video/photo download speed at 30Mbps.

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