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Common Issues

Connecting the Camera

Camera Operation

How do I take photo or video?

What photo/video modes do my camera support and what does each mode allow?

What scenes are my camera suited for?

How do I capture photos while recording?

How do I quickly take a picture?

Why can't I take pictures/videos?

When I take a photo in low light, why is the reaction time very slow?

Why do videos shot under light sources have horizontal stripes?

Why isn't my touchscreen responding?

What is In Housing Mode and how do I use it?

Why doesn't my camera have sound?

How do I get my camera focused?

What are some of my camera's advanced options, such as shutter and white balance?

Aperture, shutter speed, metering mode, white balance, sensitivity, exposure value compensation?

What is the image stabilization function? Which resolutions are supported?

What is the auto low light feature?

Does the camera support the AV OUT feature?

How do I set or change the camera's time?

Why is there no timestamp?

How do I go back to the launch screen when camera is first powered on?

Why is my video divided into multiple clips when I am recording?

Why are the videos not divided according to the above rules?

Why is the loop recording prompting me about insufficient space?

Will the video being shot be saved if all of a sudden the battery drains out or the memory runs out?

Why the app stops working after its being connected to the camera?

The LCD preview is too bright, too white or just totally white.

A black screen is displayed with an "AV OUT" logo.

Video files cannot be played back.

While taking photos or recording, the screen suddenly turns black but the light is still blinking.

How do I use my camera at night? Does it come with flash?

Why do my nighttime videos have streaking? How do I correct this?

Why does the preview image in photo mode sometimes display in black and white?

Why doesn't 4K video support Electronic Image Stabilization or Adjust Lens Distortion? How do I resolve this?

What are the requirements and limitations of Auto Low Light/Adjust Lense Distortion/Electronic Image Stabilization?

Does the camera have RAW mode?

What's the highest frames per second (fps) for 4K video? Why I can only get it up to 25 fps?

What's the meaning of Ultra resolution?

Why the length of the videos are all 8'30" when shooting 4K videos?

Why is it taking a longer time to finish recording a 4K video?

When shooting in loop mode, why does it generate five 1-minute long video files?

Video/Photo

Battery

Powering On/Off

Micro SD Card/USB Connection

Related Accessories

Other Issues

How do I capture photos while recording?

a. Use Video + Photo mode to simultaneously shoot videos and photos
b. Use the app to control the camera. While shooting a video, press the capture button on the bottom right.

List of capture features:

Resolution	NTSC/PAL	Support
4K	30P/25P	x
4K Ultra	30P/25P	x
2.5K	30P/25P	√
1440p	60P/50P	√
1440p	30P/25P	√
1080p	120P/100P	x
	60P/50P	√
	30P/25P	√
1080p Ultra	120P/100P	x
	60P/50P	√
	30P/25P	√
960p	120P/100P	x
960p	60P/50P	√
720p	240P/200P	x
720p Ultra	120P/100P	x
720p Ultra	60P/50P	√
480p	240P/200P	x

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How do I capture photos while recording?

a. Use Video + Photo mode to simultaneously shoot videos and photos
b. Use the app to control the camera. While shooting a video, press the capture button on the bottom right.

List of capture features:

Resolution	NTSC/PAL	Support
4K	30P/25P	x
4K Ultra	30P/25P	x
2.5K	30P/25P	√
1440p	60P/50P	√
1440p	30P/25P	√
1080p	120P/100P	x
	60P/50P	√
	30P/25P	√
1080p Ultra	120P/100P	x
	60P/50P	√
	30P/25P	√
960p	120P/100P	x
960p	60P/50P	√
720p	240P/200P	x
720p Ultra	120P/100P	x
720p Ultra	60P/50P	√
480p	240P/200P	x

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