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Common Issues

Connecting the Camera

Video/Photo

What are the video resolution modes?

I'm unable to view the media content I've capture?

How to share my photos and videos to social networks?

Why can't I take a snapshot while I'm recording a video?

Why can't I take photos or record videos?

What video standard does the camera support?

Why can't I capture photos or record videos when the camera is connected to the PC?

Why do my photos and videos display date 2008-1-1?

Why does a strip appear in my video when recording in bright light?

Why have my old video files been deleted?

How do I download my photos and videos to the app?

Where are all the downloaded photos and videos?

How do I share my photos and videos?

How do I take a snapshot when recording a video?

How do I focus the camera's lens when taking photos or videos?

Why are the picture and video corners deformed?

How do I take pictures using the camera only?

Why do I have one video split into several files?

How do I switch between photo and video mode?

Why is the video lagging when I preview it in the app?

Battery

Micro SD Card

Powering On/Off

Other Issues

I'm unable to view the media content I've capture?

Please check if your camera is connected to the App.
All the photos and videos you captured are stored in the SD card.
They can be viewed and downloaded in the App when it is successfully connected to the camera.

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I'm unable to view the media content I've capture?

Please check if your camera is connected to the App.
All the photos and videos you captured are stored in the SD card.
They can be viewed and downloaded in the App when it is successfully connected to the camera.

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