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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

How do I copy photos/videos from the camera to the computer?
Connect the camera with computer using a USB cable while the camera is turned on. The computer will automatically detect the camera. Once detected, you can then back up all the photos and videos. When you are done backing up, make sure you disconnect the camera from the computer. We recommend that you immediately turn off the camera before you unplug the USB cable to avoid damage to the camera.
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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

How do I copy photos/videos from the camera to the computer?
Connect the camera with computer using a USB cable while the camera is turned on. The computer will automatically detect the camera. Once detected, you can then back up all the photos and videos. When you are done backing up, make sure you disconnect the camera from the computer. We recommend that you immediately turn off the camera before you unplug the USB cable to avoid damage to the camera.