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SUPPORT/
/ YI MIRRORLESS CAMERA
Home |
Support
|
YI MIRRORLESS CAMERA
Common Issues
Why isn’t the camera powering on?
Why pressing the shutter button doesn't work when 'Data communication is in progress' is displayed?
Why does it fail to pair with my camera via Bluetooth?
Why can’t I connect to the camera’s Wi-Fi?
Are other brands of lenses supported?
Where can I download the YI Mirrorless APP?
Is there any minimum phone requirements to install the App?
Why can't I connect to the camera's Wi-Fi after I paired my iPhone again?
Why are some options grayed out in the menu?
Where can I download electronic version of this FAQ?
Basic Settings
How can I attach the shoulder strap?
How do I attach and remove lense?
What do the buttons, rings and indices on the lens mean?
Do I have to follow the setup when I first use the camera?
What should I do if “Lens locked, please rotate the zoom ring to unlock” is displayed after powering on?
What does each icon mean in Live View screen?
What happens when I swipe left/right on the LED screen while the camera is on?
How to set exposure settings such as aperture, shutter speed and EV?
What is the best ISO for different scene?
Why does the image look fuzzy and have a high level of noise?
What do the letters and numbers mean in file names such as PA260001.jpg?
Any neat and useful tricks I should be aware of?
How many faces maximum can be detected with 'Face Detection' function?
How many metering modes are there and for what scenes are they good for?
Why doesn’t the image brightness match that of the actual scene?
What should I do if an image is too bright or too dark?
What does JPG-S/JPG-M/JPG-L each mean?What scenes are they good for?
How do I choose from the different WB options?
How do I take Black and White photo/video?
What is the speed of burst shooting with the highest resolution? When do I use this shooting?
What are the different aspect ratios I can choose from? When do I use them?
Camera Connection
How do I connect my Android phone for the first time?
How do I connect my iPhone for the first time?
Can I make a connection request from the camera?
Under what circumstances will the camera fail to connect to the App?
Can anyone connect to my camera?
How can I unpair my phone with the camera?
Why did the camera pairing fail?
What happens after unpairing?
What should I do if I get 'Bluetooth pairing information is overwritten' message when trying to connect to the camera?
Why can't I find my camera after I completed pairing?
What's the camera's default Wi-Fi name?
What can I do after connecting to the camera?
Why can't I find the camera's Wi-Fi signal?
Can I turn off the camera's Wi-Fi?
Can I connect more than one phone to the same camera?
How can I connect to a second or even more cameras to the App?
How far can the camera's Wi-Fi reach with a stable connection?
What's the data transmission speed via Wi-Fi?
Why can't my phone connect to the internet anymore after its connected to the camera?
Camera Operation
What does each mode on the mode dial mean?
What is the 'Master guide'? How do I use it?
How do I get more 'Master Guide' template?
Why can't I set aperture under 'Master Guide' mode?
Why burst shooting is not working even after I set it?
What are the scene modes for?
Can I only take panoramic photo from the left to right?
What subjects are the HDR feature suited for? Under which modes can HDR be used?
When do I use HDR?
Will the video file be saved if the camera runs out of power during an time-lapse shooting?
What focus modes does the camera support? What scenario is each mode suitable for?
How do I select focus point?
Why do images taken from a close distance look blurry?
Why can't I adjust the zoom ring on 42.5mm lens?
Why is there no AF sound?
Why is the focus frame red when pressing the shutter button halfway down?
Why won't the shutter button push down?
Why does the LCD screen show 81 focus points when I press the multifunction Q button?
Which areas of the screen can set off the shutter when touched?
Why is focusing at night difficult?
How do I use the Manual Focus and Zoom Focus to take photo?
How do I use Peak Focus to take photo?
How do I use the AF illuminator?
Why doesn't the focus point fix to one place when I press the shutter button halfway down?
Why can't the camera detect faces when shooting portraits?
Why are my photos blurry?
Is there anything I should pay attention to when shooting videos?
Why does the subject look tilted during video shooting?
What are the supported video formats? Is 4K video supported?
Is it normal that the camera gets hot during video shooting?
What causes video shooting to pause suddenly?
What causes video shooting to stop before reaching 30 min recording limit?
How do I manually pause/stop video shooting?
Can I take photo while I am shooting a video?
Is aspect ratio fixed for video shooting?
Why doesn't my White Balance settings work on video shooting?
Is image stabilization provided during video shooting?
What focus modes are supported for video shooting?
Will the video file be saved if the camera runs out of power during shooting?
How do I playback image/video?
How do I view the previous/next photo during playback?
How do I view detailed shooting information of a photo?
What does the histogram mean in detailed shooting information?
Can I zoom-in and zoom-out on the photos?
How do I preview all the photos in the camera?
How do I quickly return to viewing a single photo after its zoomed in?
How do you display Edit options?
How do I delete an image? Is there a fast way to delete all images?
How do I shrink an image size?
How do I quickly transform a colored photo to a black-and-white photo?
Can images in RAW format be transformed into regular JPEG images?
Is there a way to prevent deleting my favorite photo/video by mistake?
Why can't I playback some images?
How can I view video information such as video length, date captured, file name etc.?
How do I delete a video?
Is there sound during video playback and can I adjust the volume?
How do I fast forward and rewind during video playback?
How do I stop, continue or exit a video playback?
How do I delete a video when it is being played?
Can I play YI-M1 MILC captured video on computers and mobile devices?
Can MP4 videos captured by other cameras be played on YI MILC M1?
How can I return to shooting mode during video playback?
How do I copy photos/videos from the camera to the computer?
How do I copy photos/videos stored in memory cards to the computer using a card reader?
Why can't I view RAW format files on my computer?
Is there image stabilization function during recording a video?
How to set up ISO AUTO to improve both easy of use and image quality?
How to shoot a video?
How to operate manual focus for the 42.5mm F1.8 lens?
App Usage
How do I upgrade the App?
How do I share photos downloaded to the App?
Why does image sharing fail?
How do I download photos from the camera?
On which Social Media platforms can I share my downloaded photos?
Why does it take a long time to download a photo?
Why can't I download a photo with the App?
Where do I find the downloaded photos?
Why can't I delete photos stored in the camera from the APP?
How do I edit a downloaded photo? What functions are there?
What's a typical file size for a downloaded photo?
Can I view local images in App without connecting to the camera?
How do I download Master Guide templates?
How can do manage the templates?
Why can't I download Master Guide templates?
What can I do after logging in my account in the App?
How do I sync templates from the cloud?
SD Card Problems
Why is there a blinking memory card icon on the bottom-right corner of the screen?
What if the screen still says that there is no memory card even though one is placed already?
What is the recommended storage size for the memory card?
What should I do if 'Memory Card is Write-protected' is displayed?
What types of memory cards are supported?
Why is 'Memory Card Not Recognized' displayed?
What specification memory cards meet the requirement of video shooting?
Can I insert/remove memory card when the camera is powered on?
How many images can a memory card store?
Which SD memory cards are official recommended?
Firmware Update
How do I know my firmware version?
How do I make sure my firmware is up to date?
How do I upgrade my firmware?
What should I do if firmware file upload from the APP fails?
What are the necessary criteria for a firmware upgrade?
What should I do if a firmware upgrade fails?
Charging and Peripheral Devices
How do I recharge the camera?
How long should the first recharge be?
How long does it take to fully recharge the battery? How long can the battery last?
How can I tell if the battery is fully charged?
What should I do if the camera does not charge? What should I do if the charging indicator light on the battery charger does not light up?
Where can I purchase the battery?
What should I do if the camera gets really hot during charging?
Why does the battery run down so quickly?
What type of adaptor should I use?
Anything I should be aware of when charging the battery?
How do I view images in the camera on high-resolution televisions?
Is playing 4K videos via HDMI supported?
How can I adjust video playback volume when connected to external display via HDMI?
Must the camera be turned off when connecting HDMI?
What types of HDMI cable does the camera support?
How do I switch between images after connecting to external display via HDMI?
How do I play videos after connecting to external display via HDMI?
How can I view the next image/video while playing videos via HDMI?
What type of display modes are supported via HDMI display?
What happens when your camera is correctly connected to HDMI?
How come the TV does not show anything after it's connected to camera via HDMI?
What types of flash lights are supported?
How do I correctly install and turn on flash lights?
Should I choose a protective lens, a UV lens or a polarizer?
Should I buy a lens hood?
Can old DSLR lens be used?
Any recommendations on camera bags?
What load capacity tripod is suitable for YI-M1 Mirrorless Camera?
After Sales and Others
Where do I see order status and tracking information?
Do I get a receipt for my purchase?
What are the policies on repair, return and exchange?
How can I contact Customer Support?
What should I do if water gets into my camera?
Where can I communicate with the other YI users?
How should I store the camera if I'm not going to use it for a long time?
Is a dry box and dehumidifiers necessary?
What's the best way to clean the sensor and the lens?
Is YI-M1 Mirrorless Camera made by Chinese? Where are the camera and lens made in?
Is there a mechanical shutter for YI-M1 Mirrorless Camera?
Is electronic shutter supported for YI-M1 Mirrorless Camera?
Are the camera and lens waterproof?
Why doesn't the illuminator light up when shooting in dim places?
Can I use YI-M1 Mirrorless Camera outside of China? What are they restrictions?
Can dates be displayed on images?
What type of image stabilization does YI-M1 Mirrorless Camera support?
What image size can I output when using the highest resolution?
What's included in YI-M1 Mirroless Camera Standard Kit?
What temperature and humidity are OK for the camera to operate in?
How can I adjust video playback volume when connected to external display via HDMI?
You can adjust volume using the TV's remote control.
BACK
menu
>>
Common Issues
Why isn’t the camera powering on?
Why pressing the shutter button doesn't work when 'Data communication is in progress' is displayed?
Why does it fail to pair with my camera via Bluetooth?
Why can’t I connect to the camera’s Wi-Fi?
Are other brands of lenses supported?
Where can I download the YI Mirrorless APP?
Is there any minimum phone requirements to install the App?
Why can't I connect to the camera's Wi-Fi after I paired my iPhone again?
Why are some options grayed out in the menu?
Where can I download electronic version of this FAQ?
Basic Settings
How can I attach the shoulder strap?
How do I attach and remove lense?
What do the buttons, rings and indices on the lens mean?
Do I have to follow the setup when I first use the camera?
What should I do if “Lens locked, please rotate the zoom ring to unlock” is displayed after powering on?
What does each icon mean in Live View screen?
What happens when I swipe left/right on the LED screen while the camera is on?
How to set exposure settings such as aperture, shutter speed and EV?
What is the best ISO for different scene?
Why does the image look fuzzy and have a high level of noise?
What do the letters and numbers mean in file names such as PA260001.jpg?
Any neat and useful tricks I should be aware of?
How many faces maximum can be detected with 'Face Detection' function?
How many metering modes are there and for what scenes are they good for?
Why doesn’t the image brightness match that of the actual scene?
What should I do if an image is too bright or too dark?
What does JPG-S/JPG-M/JPG-L each mean?What scenes are they good for?
How do I choose from the different WB options?
How do I take Black and White photo/video?
What is the speed of burst shooting with the highest resolution? When do I use this shooting?
What are the different aspect ratios I can choose from? When do I use them?
Camera Connection
How do I connect my Android phone for the first time?
How do I connect my iPhone for the first time?
Can I make a connection request from the camera?
Under what circumstances will the camera fail to connect to the App?
Can anyone connect to my camera?
How can I unpair my phone with the camera?
Why did the camera pairing fail?
What happens after unpairing?
What should I do if I get 'Bluetooth pairing information is overwritten' message when trying to connect to the camera?
Why can't I find my camera after I completed pairing?
What's the camera's default Wi-Fi name?
What can I do after connecting to the camera?
Why can't I find the camera's Wi-Fi signal?
Can I turn off the camera's Wi-Fi?
Can I connect more than one phone to the same camera?
How can I connect to a second or even more cameras to the App?
How far can the camera's Wi-Fi reach with a stable connection?
What's the data transmission speed via Wi-Fi?
Why can't my phone connect to the internet anymore after its connected to the camera?
Camera Operation
What does each mode on the mode dial mean?
What is the 'Master guide'? How do I use it?
How do I get more 'Master Guide' template?
Why can't I set aperture under 'Master Guide' mode?
Why burst shooting is not working even after I set it?
What are the scene modes for?
Can I only take panoramic photo from the left to right?
What subjects are the HDR feature suited for? Under which modes can HDR be used?
When do I use HDR?
Will the video file be saved if the camera runs out of power during an time-lapse shooting?
What focus modes does the camera support? What scenario is each mode suitable for?
How do I select focus point?
Why do images taken from a close distance look blurry?
Why can't I adjust the zoom ring on 42.5mm lens?
Why is there no AF sound?
Why is the focus frame red when pressing the shutter button halfway down?
Why won't the shutter button push down?
Why does the LCD screen show 81 focus points when I press the multifunction Q button?
Which areas of the screen can set off the shutter when touched?
Why is focusing at night difficult?
How do I use the Manual Focus and Zoom Focus to take photo?
How do I use Peak Focus to take photo?
How do I use the AF illuminator?
Why doesn't the focus point fix to one place when I press the shutter button halfway down?
Why can't the camera detect faces when shooting portraits?
Why are my photos blurry?
Is there anything I should pay attention to when shooting videos?
Why does the subject look tilted during video shooting?
What are the supported video formats? Is 4K video supported?
Is it normal that the camera gets hot during video shooting?
What causes video shooting to pause suddenly?
What causes video shooting to stop before reaching 30 min recording limit?
How do I manually pause/stop video shooting?
Can I take photo while I am shooting a video?
Is aspect ratio fixed for video shooting?
Why doesn't my White Balance settings work on video shooting?
Is image stabilization provided during video shooting?
What focus modes are supported for video shooting?
Will the video file be saved if the camera runs out of power during shooting?
How do I playback image/video?
How do I view the previous/next photo during playback?
How do I view detailed shooting information of a photo?
What does the histogram mean in detailed shooting information?
Can I zoom-in and zoom-out on the photos?
How do I preview all the photos in the camera?
How do I quickly return to viewing a single photo after its zoomed in?
How do you display Edit options?
How do I delete an image? Is there a fast way to delete all images?
How do I shrink an image size?
How do I quickly transform a colored photo to a black-and-white photo?
Can images in RAW format be transformed into regular JPEG images?
Is there a way to prevent deleting my favorite photo/video by mistake?
Why can't I playback some images?
How can I view video information such as video length, date captured, file name etc.?
How do I delete a video?
Is there sound during video playback and can I adjust the volume?
How do I fast forward and rewind during video playback?
How do I stop, continue or exit a video playback?
How do I delete a video when it is being played?
Can I play YI-M1 MILC captured video on computers and mobile devices?
Can MP4 videos captured by other cameras be played on YI MILC M1?
How can I return to shooting mode during video playback?
How do I copy photos/videos from the camera to the computer?
How do I copy photos/videos stored in memory cards to the computer using a card reader?
Why can't I view RAW format files on my computer?
Is there image stabilization function during recording a video?
How to set up ISO AUTO to improve both easy of use and image quality?
How to shoot a video?
How to operate manual focus for the 42.5mm F1.8 lens?
App Usage
How do I upgrade the App?
How do I share photos downloaded to the App?
Why does image sharing fail?
How do I download photos from the camera?
On which Social Media platforms can I share my downloaded photos?
Why does it take a long time to download a photo?
Why can't I download a photo with the App?
Where do I find the downloaded photos?
Why can't I delete photos stored in the camera from the APP?
How do I edit a downloaded photo? What functions are there?
What's a typical file size for a downloaded photo?
Can I view local images in App without connecting to the camera?
How do I download Master Guide templates?
How can do manage the templates?
Why can't I download Master Guide templates?
What can I do after logging in my account in the App?
How do I sync templates from the cloud?
SD Card Problems
Why is there a blinking memory card icon on the bottom-right corner of the screen?
What if the screen still says that there is no memory card even though one is placed already?
What is the recommended storage size for the memory card?
What should I do if 'Memory Card is Write-protected' is displayed?
What types of memory cards are supported?
Why is 'Memory Card Not Recognized' displayed?
What specification memory cards meet the requirement of video shooting?
Can I insert/remove memory card when the camera is powered on?
How many images can a memory card store?
Which SD memory cards are official recommended?
Firmware Update
How do I know my firmware version?
How do I make sure my firmware is up to date?
How do I upgrade my firmware?
What should I do if firmware file upload from the APP fails?
What are the necessary criteria for a firmware upgrade?
What should I do if a firmware upgrade fails?
Charging and Peripheral Devices
How do I recharge the camera?
How long should the first recharge be?
How long does it take to fully recharge the battery? How long can the battery last?
How can I tell if the battery is fully charged?
What should I do if the camera does not charge? What should I do if the charging indicator light on the battery charger does not light up?
Where can I purchase the battery?
What should I do if the camera gets really hot during charging?
Why does the battery run down so quickly?
What type of adaptor should I use?
Anything I should be aware of when charging the battery?
How do I view images in the camera on high-resolution televisions?
Is playing 4K videos via HDMI supported?
How can I adjust video playback volume when connected to external display via HDMI?
Must the camera be turned off when connecting HDMI?
What types of HDMI cable does the camera support?
How do I switch between images after connecting to external display via HDMI?
How do I play videos after connecting to external display via HDMI?
How can I view the next image/video while playing videos via HDMI?
What type of display modes are supported via HDMI display?
What happens when your camera is correctly connected to HDMI?
How come the TV does not show anything after it's connected to camera via HDMI?
What types of flash lights are supported?
How do I correctly install and turn on flash lights?
Should I choose a protective lens, a UV lens or a polarizer?
Should I buy a lens hood?
Can old DSLR lens be used?
Any recommendations on camera bags?
What load capacity tripod is suitable for YI-M1 Mirrorless Camera?
After Sales and Others
Where do I see order status and tracking information?
Do I get a receipt for my purchase?
What are the policies on repair, return and exchange?
How can I contact Customer Support?
What should I do if water gets into my camera?
Where can I communicate with the other YI users?
How should I store the camera if I'm not going to use it for a long time?
Is a dry box and dehumidifiers necessary?
What's the best way to clean the sensor and the lens?
Is YI-M1 Mirrorless Camera made by Chinese? Where are the camera and lens made in?
Is there a mechanical shutter for YI-M1 Mirrorless Camera?
Is electronic shutter supported for YI-M1 Mirrorless Camera?
Are the camera and lens waterproof?
Why doesn't the illuminator light up when shooting in dim places?
Can I use YI-M1 Mirrorless Camera outside of China? What are they restrictions?
Can dates be displayed on images?
What type of image stabilization does YI-M1 Mirrorless Camera support?
What image size can I output when using the highest resolution?
What's included in YI-M1 Mirroless Camera Standard Kit?
What temperature and humidity are OK for the camera to operate in?
How can I adjust video playback volume when connected to external display via HDMI?
You can adjust volume using the TV's remote control.
BACK
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Firmware Update
YI Home Camera
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