Please download the most up-to-date App.
Please check if your camera has SD card inserted.
Please check if your phone's Bluetooth and Wi-Fi are turned on.
Please navigate to [Connection Settings] -> [Connection Setting Switch] and set it to Auto.
Please allow the App to use your location. You can set it at [Setting] -> [Application Setting]. (Android 6.0)
Please check if the App is connected to another camera's Wi-Fi.
Please check if other phones are connected to the camera. A single camera can only pair with one phone.
Please check if the phone is within 30 meters away from the camera.
Please check if there is Wi-Fi interference caused by having too many Wi-Fi connection around you.
Please navigate to Wi-Fi Setting in your phone and remove the Wi-Fi hotspot manually and try connect again.
If you've tried all of above and still can't make a proper connection, please try closing the App, restarting your camera and turning on the Wi-Fi again.
If none of the above methods solved the problem, please go to [Menu] by swiping left on Live View and navigate to [Basic Settings] - [Restore to Default Settings] for a reset. Then restart the App and connect to camera again.
Please download the most up-to-date App.
Please check if your camera has SD card inserted.
Please check if your phone's Bluetooth and Wi-Fi are turned on.
Please navigate to [Connection Settings] -> [Connection Setting Switch] and set it to Auto.
Please allow the App to use your location. You can set it at [Setting] -> [Application Setting]. (Android 6.0)
Please check if the App is connected to another camera's Wi-Fi.
Please check if other phones are connected to the camera. A single camera can only pair with one phone.
Please check if the phone is within 30 meters away from the camera.
Please check if there is Wi-Fi interference caused by having too many Wi-Fi connection around you.
Please navigate to Wi-Fi Setting in your phone and remove the Wi-Fi hotspot manually and try connect again.
If you've tried all of above and still can't make a proper connection, please try closing the App, restarting your camera and turning on the Wi-Fi again.
If none of the above methods solved the problem, please go to [Menu] by swiping left on Live View and navigate to [Basic Settings] - [Restore to Default Settings] for a reset. Then restart the App and connect to camera again.
