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Common Issues

Basic Settings

Camera Connection

Camera Operation

What does each mode on the mode dial mean?

What is the 'Master guide'? How do I use it?

How do I get more 'Master Guide' template?

Why can't I set aperture under 'Master Guide' mode?

Why burst shooting is not working even after I set it?

What are the scene modes for?

Can I only take panoramic photo from the left to right?

What subjects are the HDR feature suited for? Under which modes can HDR be used?

When do I use HDR?

Will the video file be saved if the camera runs out of power during an time-lapse shooting?

What focus modes does the camera support? What scenario is each mode suitable for?

How do I select focus point?

Why do images taken from a close distance look blurry?

Why can't I adjust the zoom ring on 42.5mm lens?

Why is there no AF sound?

Why is the focus frame red when pressing the shutter button halfway down?

Why won't the shutter button push down?

Why does the LCD screen show 81 focus points when I press the multifunction Q button?

Which areas of the screen can set off the shutter when touched?

Why is focusing at night difficult?

How do I use the Manual Focus and Zoom Focus to take photo?

How do I use Peak Focus to take photo?

How do I use the AF illuminator?

Why doesn't the focus point fix to one place when I press the shutter button halfway down?

Why can't the camera detect faces when shooting portraits?

Why are my photos blurry?

Is there anything I should pay attention to when shooting videos?

Why does the subject look tilted during video shooting?

What are the supported video formats? Is 4K video supported?

Is it normal that the camera gets hot during video shooting?

What causes video shooting to pause suddenly?

What causes video shooting to stop before reaching 30 min recording limit?

How do I manually pause/stop video shooting?

Can I take photo while I am shooting a video?

Is aspect ratio fixed for video shooting?

Why doesn't my White Balance settings work on video shooting?

Is image stabilization provided during video shooting?

What focus modes are supported for video shooting?

Will the video file be saved if the camera runs out of power during shooting?

How do I playback image/video?

How do I view the previous/next photo during playback?

How do I view detailed shooting information of a photo?

What does the histogram mean in detailed shooting information?

Can I zoom-in and zoom-out on the photos?

How do I preview all the photos in the camera?

How do I quickly return to viewing a single photo after its zoomed in?

How do you display Edit options?

How do I delete an image? Is there a fast way to delete all images?

How do I shrink an image size?

How do I quickly transform a colored photo to a black-and-white photo?

Can images in RAW format be transformed into regular JPEG images?

Is there a way to prevent deleting my favorite photo/video by mistake?

Why can't I playback some images?

How can I view video information such as video length, date captured, file name etc.?

How do I delete a video?

Is there sound during video playback and can I adjust the volume?

How do I fast forward and rewind during video playback?

How do I stop, continue or exit a video playback?

How do I delete a video when it is being played?

Can I play YI M1 MILC captured video on computers and mobile devices?

Can MP4 videos captured by other cameras be played on YI MICL M1?

How can I return to shooting mode during video playback?

How do I copy photos/videos from the camera to the computer?

How do I copy photos/videos stored in memory cards to the computer using a card reader?

Why can't I view RAW format files on my computer?

App Usage

SD Card Problems

Firmware Update

Charging and Peripheral Devices

After Sales and Others

Why can't the camera detect faces when shooting portraits?

Please make sure the face detection function is turned on;

Please make sure the subject's eyes are not covered by his/her hair;

Please make sure the subject's face is not covered by a hat, a mask or sunglasses;

Please make sure the subject's face is diagonal to the lens.

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