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Common Issues

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Camera Connection

Camera Operation

App Usage

SD Card Problems

Firmware Update

Charging and Peripheral Devices

How do I recharge the camera?

How long should the first recharge be?

How long does it take to fully recharge the battery? How long can the battery last?

How can I tell if the battery is fully charged?

What should I do if the camera does not charge? What should I do if the charging indicator light on the battery charger does not light up?

Where can I purchase the battery?

What should I do if the camera gets really hot during charging?

Why does the battery run down so quickly?

What type of adaptor should I use?

Anything I should be aware of when charging the battery?

How do I view images in the camera on high-resolution televisions?

Is playing 4K videos via HDMI supported?

How can I adjust video playback volume when connected to external display via HDMI?

Must the camera be turned off when connecting HDMI?

What types of HDMI cable does the camera support?

How do I switch between images after connecting to external display via HDMI?

How do I play videos after connecting to external display via HDMI?

How can I viewthe next image/video whileplaying videos via HDMI?

What type of display modes are supported via HDMI display?

What happens when your camera is correctly connected to HDMI?

How come the TV does not show anything after it's connected to camera via HDMI?

What types of flash lights are supported?

How do I correctly install and turn on flash lights?

Should I choose a protective lens, a UV lens or a polarizer?

Should I buy a lens hood?

Can old DSLR lens be used?

Any recommendations on camera bags?

What load capacity tripod is suitable for YI M1 Mirrorless Camera?

After Sales and Others

What should I do if the camera gets really hot during charging?

It is normal for the camera to get hot while in use or charging. If you camera overheats, please stop charging and call our support line:400-100-7702.

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What should I do if the camera gets really hot during charging?

It is normal for the camera to get hot while in use or charging. If you camera overheats, please stop charging and call our support line:400-100-7702.

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