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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

What should I do if the camera does not charge? What should I do if the charging indicator light on the battery charger does not light up?

Please check if battery is placed properly;

Please check if the adaptor is properly connected to the camera;

Please check if the camera is already fully charged;

Please use official adaptor. Using adaptors that are not official may pose safety hazards.

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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

What should I do if the camera does not charge? What should I do if the charging indicator light on the battery charger does not light up?

Please check if battery is placed properly;

Please check if the adaptor is properly connected to the camera;

Please check if the camera is already fully charged;

Please use official adaptor. Using adaptors that are not official may pose safety hazards.

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