Kami
Kami Home Security Solution
Kami Smart Security Base Station
Kami Entry Sensor
Kami Motion Sensor
Kami Wire-Free Camera
Kami Home Indoor Camera
Kami Outdoor Security Camera
Kami Wire-Free Outdoor Camera
Download & Support
Home Security
YI Cloud
YI Dome Camera X
Home Camera 2
1080p Home Camera
Home Camera
Outdoor Camera
1080p Dome Camera
Dome Camera
YI Cloud Dome Camera
Nightscape Dash Camera
Dash Camera
Dash Camera
Compact Dash Camera
Ultra Dash Camera
Mini Dash Camera
Mirror Dash Camera
Business Solutions
Smart Retail
Smart Drive
Support
Firmware & App Download
Product Support
Contact Us
Download PC/MAC
Our Community
Shop Now
ENGLISH
ENGLISH
CHINA
Россия
España
Česko
POLSKI
SINGAPORE
한국
日本语
Kami
Kami Home Security Solution
Kami Smart Security Base Station
Kami Entry Sensor
Kami Motion Sensor
Kami Wire-Free Camera
Kami Home Indoor Camera
Kami Outdoor Security Camera
Kami Wire-Free Outdoor Camera
Download & Support
Home Security
YI Cloud
YI Dome Camera X
Home Camera 3
Home Camera 2
1080P Home Camera
Home Camera
YI Outdoor Camera
1080P Dome Camera
Dome Camera
YI Cloud Dome Camera
Dash Camera
Nightscape Dash Camera
Dash Camera
Compact Dash Camera
Ultra Dash Camera
Mini Dash Camera
Mirror Dash Camera
Business Solutions
Smart Retail
Smart Drive
Support
Firmware & App download
Product Support
Contact Us
Download PC/
MAC
Our Community
Shop Now
top
SUPPORT/
/ YI 4K Action Camera
Home |
Support
|
YI 4K Action Camera
Common Issues
What are the requirements for my micro SD (TF) card?
What requirements do my cell phone need to meet in order to install the app?
Where can I download YI Action Camera App?
How do I restore my camera to factory settings?
How do I update the camera firmware version?
"firmware.bin" is on my SD card. Why isn't it updating its firmware?
How come the camera will not turn on?
Connecting the Camera
How do I pair my camera with the app?
How can I change the Wi-Fi name and password?
Why can't I connect to Wi-Fi?
Why can't I detect the camera's Wi-Fi hotspot?
How can I connect multiple cameras to my app?
What is the camera's factory default WiFi hotspot?
My phone is connected to the app. Why does the video freeze when I try to watch it?
What is the maximum distance between camera and mobile phone when controlling camera using the app?
What is the WiFi transmission speed?
Why can't I access the internet after the app has connected to my camera?
Camera Operation
How do I take photo or video?
What photo/video modes do my camera support and what does each mode allow?
What scenes are my camera suited for?
How do I capture photos while recording?
How do I quickly take a picture?
Why can't I take pictures/videos?
When I take a photo in low light, why is the reaction time very slow?
Why do videos shot under light sources have horizontal stripes?
Why isn't my touchscreen responding?
What is In Housing Mode and how do I use it?
Why doesn't my camera have sound?
How do I get my camera focused?
What are some of my camera's advanced options, such as shutter and white balance?
Aperture, shutter speed, metering mode, white balance, sensitivity, exposure value compensation?
What is the image stabilization function? Which resolutions are supported?
What is the auto low light feature?
Does the camera support the AV OUT feature?
How do I set or change the camera's time?
Why is there no timestamp?
How do I go back to the launch screen when camera is first powered on?
Why is my video divided into multiple clips when I am recording?
Why are the videos not divided according to the above rules?
Why is the loop recording prompting me about insufficient space?
Will the video being shot be saved if all of a sudden the battery drains out or the memory runs out?
Why the app stops working after its being connected to the camera?
The LCD preview is too bright, too white or just totally white.
A black screen is displayed with an "AV OUT" logo.
Video files cannot be played back.
While taking photos or recording, the screen suddenly turns black but the light is still blinking.
How do I use my camera at night? Does it come with flash?
Why do my nighttime videos have streaking? How do I correct this?
Why does the preview image in photo mode sometimes display in black and white?
Why doesn't 4K video support Electronic Image Stabilization or Adjust Lens Distortion? How do I resolve this?
What are the requirements and limitations of Auto Low Light/Adjust Lense Distortion/Electronic Image Stabilization?
Does the camera have RAW mode?
What's the highest frames per second (fps) for 4K video? Why I can only get it up to 25 fps?
What's the meaning of Ultra resolution?
Why the length of the videos are all 8'30" when shooting 4K videos?
Why is it taking a longer time to finish recording a 4K video?
When shooting in loop mode, why does it generate five 1-minute long video files?
Video/Photo
Why are the photos and videos distorted on the margins?
Why do I have _thm files?
How do I download videos and photos from the app?
Where did my downloaded videos and photos go?
How do I edit photos and videos within the app?
How do I share my photos and videos?
When I playback my videos on the computer, the sound sometimes is lagged or simply there is no sound. What happened? And why I have trouble playback the videos sometimes?
What are the naming guidelines for photos and videos captured by the camera?
Why can't my iPhone download videos from the camera?
What is the bitrate for each resolution? How much space does each minute of video take up accordingly ?
Battery
Why does the camera feel hot while charging?
What are the battery specification and charging requirements?
How long will it take the battery to fully charge? How long can it be used for?
Can I charge my camera using a mobile charger? Can I use my camera while charging?
Can I charge my camera with car charger?
Can I charge my camera with my computer through an USB cable?
Can I remove the battery and connect the camera directly to the power supply to continue usage? Does this do damage to the camera hardware?
When I try to use my computer/adaptor to charge the device, it will not charge?
Powering On/Off
How come the camera will not turn on?
Why does my device automatically shut down?
How do I conserve battery? (Auto Power Off)
What does the Power LED's displays mean?
What do I do if the camera crashes?
Why is the blue light constant when my camera is turned on?
My device suddenly shut down.
Pressing down on the shutter will not shut down the camera.
Micro SD Card/USB Connection
What are the requirements for my micro SD (TF) card?
How do I view photos and videos from my SD Card?
I inserted the SD card but it is not being recognized.
What kind of USB port do we use?
While using the USB cable to connect the camera to a PC, why can't the camera be used to take pictures, videos, and pair?
How many GB of storage does the YI Action Camera come with?
How long can I record 4K video on a 16GB SD card?
Related Accessories
What are the optional accessories for YI Action Camera? (Including water proof case with bluetooth and selfie stick）
How do I pair the bluetooth remote control with my device?
How do I use the two buttons on the bluetooth remote control? (See the diagram below)
How long does the bluetooth remote control's battery last?
What is the maximum distance the bluetooth remote control can be good for?
Why can't my Bluetooth remote controller pair with my camera?
Does the YI 4K Action Camera have a dash camera mode? How do I use the dash camera mode?
Once the YI 4K Action Camera has been fitted in a waterproof case, can I still use the touchscreen?
Can YI 4K Action Camera be used with UAV drones?
Are the accessories for the first generation YI Action Camera compatible with YI 4K Action Camera?
When shooting aerial video, why nothing is displayed when we choose “output AV to image transmission”?
Other Issues
What is the camera's operational temperature range?
What is the maximum photo size that the photos can be printed with, without distortion?
Can YI Action Camera be used outside the country?
What requirements do my cell phone need to meet in order to install the app?
a. Android phones require Android 4.1 or later.
b. iPhones require iOS 7 or later.
BACK
menu
>>
Common Issues
What are the requirements for my micro SD (TF) card?
What requirements do my cell phone need to meet in order to install the app?
Where can I download YI Action Camera App?
How do I restore my camera to factory settings?
How do I update the camera firmware version?
"firmware.bin" is on my SD card. Why isn't it updating its firmware?
How come the camera will not turn on?
Connecting the Camera
How do I pair my camera with the app?
How can I change the Wi-Fi name and password?
Why can't I connect to Wi-Fi?
Why can't I detect the camera's Wi-Fi hotspot?
How can I connect multiple cameras to my app?
What is the camera's factory default WiFi hotspot?
My phone is connected to the app. Why does the video freeze when I try to watch it?
What is the maximum distance between camera and mobile phone when controlling camera using the app?
What is the WiFi transmission speed?
Why can't I access the internet after the app has connected to my camera?
Camera Operation
How do I take photo or video?
What photo/video modes do my camera support and what does each mode allow?
What scenes are my camera suited for?
How do I capture photos while recording?
How do I quickly take a picture?
Why can't I take pictures/videos?
When I take a photo in low light, why is the reaction time very slow?
Why do videos shot under light sources have horizontal stripes?
Why isn't my touchscreen responding?
What is In Housing Mode and how do I use it?
Why doesn't my camera have sound?
How do I get my camera focused?
What are some of my camera's advanced options, such as shutter and white balance?
Aperture, shutter speed, metering mode, white balance, sensitivity, exposure value compensation?
What is the image stabilization function? Which resolutions are supported?
What is the auto low light feature?
Does the camera support the AV OUT feature?
How do I set or change the camera's time?
Why is there no timestamp?
How do I go back to the launch screen when camera is first powered on?
Why is my video divided into multiple clips when I am recording?
Why are the videos not divided according to the above rules?
Why is the loop recording prompting me about insufficient space?
Will the video being shot be saved if all of a sudden the battery drains out or the memory runs out?
Why the app stops working after its being connected to the camera?
The LCD preview is too bright, too white or just totally white.
A black screen is displayed with an "AV OUT" logo.
Video files cannot be played back.
While taking photos or recording, the screen suddenly turns black but the light is still blinking.
How do I use my camera at night? Does it come with flash?
Why do my nighttime videos have streaking? How do I correct this?
Why does the preview image in photo mode sometimes display in black and white?
Why doesn't 4K video support Electronic Image Stabilization or Adjust Lens Distortion? How do I resolve this?
What are the requirements and limitations of Auto Low Light/Adjust Lense Distortion/Electronic Image Stabilization?
Does the camera have RAW mode?
What's the highest frames per second (fps) for 4K video? Why I can only get it up to 25 fps?
What's the meaning of Ultra resolution?
Why the length of the videos are all 8'30" when shooting 4K videos?
Why is it taking a longer time to finish recording a 4K video?
When shooting in loop mode, why does it generate five 1-minute long video files?
Video/Photo
Why are the photos and videos distorted on the margins?
Why do I have _thm files?
How do I download videos and photos from the app?
Where did my downloaded videos and photos go?
How do I edit photos and videos within the app?
How do I share my photos and videos?
When I playback my videos on the computer, the sound sometimes is lagged or simply there is no sound. What happened? And why I have trouble playback the videos sometimes?
What are the naming guidelines for photos and videos captured by the camera?
Why can't my iPhone download videos from the camera?
What is the bitrate for each resolution? How much space does each minute of video take up accordingly ?
Battery
Why does the camera feel hot while charging?
What are the battery specification and charging requirements?
How long will it take the battery to fully charge? How long can it be used for?
Can I charge my camera using a mobile charger? Can I use my camera while charging?
Can I charge my camera with car charger?
Can I charge my camera with my computer through an USB cable?
Can I remove the battery and connect the camera directly to the power supply to continue usage? Does this do damage to the camera hardware?
When I try to use my computer/adaptor to charge the device, it will not charge?
Powering On/Off
How come the camera will not turn on?
Why does my device automatically shut down?
How do I conserve battery? (Auto Power Off)
What does the Power LED's displays mean?
What do I do if the camera crashes?
Why is the blue light constant when my camera is turned on?
My device suddenly shut down.
Pressing down on the shutter will not shut down the camera.
Micro SD Card/USB Connection
What are the requirements for my micro SD (TF) card?
How do I view photos and videos from my SD Card?
I inserted the SD card but it is not being recognized.
What kind of USB port do we use?
While using the USB cable to connect the camera to a PC, why can't the camera be used to take pictures, videos, and pair?
How many GB of storage does the YI Action Camera come with?
How long can I record 4K video on a 16GB SD card?
Related Accessories
What are the optional accessories for YI Action Camera? (Including water proof case with bluetooth and selfie stick）
How do I pair the bluetooth remote control with my device?
How do I use the two buttons on the bluetooth remote control? (See the diagram below)
How long does the bluetooth remote control's battery last?
What is the maximum distance the bluetooth remote control can be good for?
Why can't my Bluetooth remote controller pair with my camera?
Does the YI 4K Action Camera have a dash camera mode? How do I use the dash camera mode?
Once the YI 4K Action Camera has been fitted in a waterproof case, can I still use the touchscreen?
Can YI 4K Action Camera be used with UAV drones?
Are the accessories for the first generation YI Action Camera compatible with YI 4K Action Camera?
When shooting aerial video, why nothing is displayed when we choose “output AV to image transmission”?
Other Issues
What is the camera's operational temperature range?
What is the maximum photo size that the photos can be printed with, without distortion?
Can YI Action Camera be used outside the country?
What requirements do my cell phone need to meet in order to install the app?
a. Android phones require Android 4.1 or later.
b. iPhones require iOS 7 or later.
BACK
X
YI Home Camera
Firmware Update
YI Home Camera
Loading . . .
YI Home Camera 2
Loading . . .
Please refer to< Firmware Update Manual > for detail instructions
X
YI Home Camera
User Manual
YI Home Camera
YI Home Camera 2
X
YI Home Camera app
ABOUT
Corporate
Press Release
Online Shop
Kami Store UK
Newsroom
NEWSROOM
Our Value
Careers
Awards
Our Blog
SUPPORT
Help Center
Firmware
PC Client
App Download
DEVELOPER
Accessories
Privacy Policy
Terms of Use
Warranty Info
SUPPORT
Subscribe
YI Influencer Program
Contact Us
Copyright ©2021 YI Technology. All Rights Reserved.
Terms of Use |
Privacy Policy
