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Common Issues

Basic Settings

Camera Connection

How do I connect my Android phone for the first time?

How do I connect my iPhone for the first time?

Can I make a connection request from the camera?

Under what circumstances will the camera fail to connect to the App?

Can anyone connect to my camera?

How can I unpair my phone with the camera?

Why did the camera pairing fail?

What happens after unpairing?

What should I do if I get 'Bluetooth pairing information is overwritten' message when trying to connect to the camera?

Why can't I find my camera after I completed pairing?

What's the camera's default Wi-Fi name?

What can I do after connecting to the camera?

Why can't I find the camera's Wi-Fi signal?

Can I turn off the camera's Wi-Fi?

Can I connect more than one phone to the same camera?

How can I connect to a second or even more cameras to the App?

How far can the camera's Wi-Fi reach with a stable connection?

What's the data transmission speed via Wi-Fi?

Why can't my phone connect to the internet anymore after its connected to the camera?

Camera Operation

App Usage

SD Card Problems

Firmware Update

Charging and Peripheral Devices

After Sales and Others

Can anyone connect to my camera?

Please be rest assured that no one can connect to your camera without completing Bluetooth pairing , not even if they have the Wi-Fi password.

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Can anyone connect to my camera?

Please be rest assured that no one can connect to your camera without completing Bluetooth pairing , not even if they have the Wi-Fi password.

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