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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

What causes video shooting to stop before reaching 30 min recording limit?
The file size has reached 4gb. For example, video shooting with 4K recording format stops when it's gotten to 7 min and 29 sec however file size has reached 4gb.
Not enough memory space left. The video that have already been recorded are saved.
When the camera's surface reaches 60℃, video shooting will stop and the camera will shut down automatically.
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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

What causes video shooting to stop before reaching 30 min recording limit?
The file size has reached 4gb. For example, video shooting with 4K recording format stops when it's gotten to 7 min and 29 sec however file size has reached 4gb.
Not enough memory space left. The video that have already been recorded are saved.
When the camera's surface reaches 60℃, video shooting will stop and the camera will shut down automatically.