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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

Why can't I view RAW format files on my computer?
RAW is a format designed specifically for digital cameras. You can think of it as 'raw image encoding data' or 'digital nega-tive.' You can view RAW format files using professional software such as Photoshop (with Camera RAW plugin installed), ACDsee, etc.
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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

Why can't I view RAW format files on my computer?
RAW is a format designed specifically for digital cameras. You can think of it as 'raw image encoding data' or 'digital nega-tive.' You can view RAW format files using professional software such as Photoshop (with Camera RAW plugin installed), ACDsee, etc.