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SUPPORT// YI HOME CAMERA

Home | Support | YI HOME CAMERA

Setting up and pairing

Camera Features

How can I view my video on the app?

How can I see more details of the video?

What shall I do if the app keep buffering the video but cannot connect?

What do I do if the voice of the video is low or with noise or howling?

Why I can see the image but cannot hear the sound?

What do I do if the sound and image are not synchronized?

Why are the videos blurry or not clear?

Why my screen becomes black and white even in the daytime?

How to save and watch my videos?

How long can I record for with a micro SD card?

Can I store my video without a micro SD card?

Why can’t I see the video history after inserting a micro SD card?

Why the memory of my micro SD card is smaller after being formatted through app?

Is YI Home Camera still able to record without network connection?

Why I can see the image but cannot hear the sound?

How do I set activity alerts?

Why there is no alert when motion is detected?

Why is there delay of the alert?

Can the alerts be automatically switched off in the nights?

Can I use YI Home Camera to monitor out of the window at night?

How to share my camera with my family?

How many people can I share my YI camera with?

If I share my camera with others, what kind of authorities do they have?

Security and privacy

Camera Settings

Why I can see the image but cannot hear the sound?

1. Please update your YI Home Camera app to the latest version.
2. Check your phone settings to see whether your app is granted for microphone permission.

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Why I can see the image but cannot hear the sound?

1. Please update your YI Home Camera app to the latest version.
2. Check your phone settings to see whether your app is granted for microphone permission.

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