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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

Under what circumstances will the camera fail to connect to the App?
The camera's Wi-Fi will be turned off during the following operations. Only after these operations are complete, will the Wi-Fi be turned back on again. Therefore while these operations are in process, the camera cannot connect to the App.
a. The camera is connecting via HDMI.
b. The camera is connecting via USB.
c. The camera is in use for shooting video/photo (included modes: single shooting, burst shooting, time-lapse, HDR, bracketing, panorama)
d. The camera is in use for formatting the SD card or restoring to default settings.
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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

Under what circumstances will the camera fail to connect to the App?
The camera's Wi-Fi will be turned off during the following operations. Only after these operations are complete, will the Wi-Fi be turned back on again. Therefore while these operations are in process, the camera cannot connect to the App.
a. The camera is connecting via HDMI.
b. The camera is connecting via USB.
c. The camera is in use for shooting video/photo (included modes: single shooting, burst shooting, time-lapse, HDR, bracketing, panorama)
d. The camera is in use for formatting the SD card or restoring to default settings.