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Common Issues

Basic Settings

Camera Connection

Camera Operation

App Usage

How do I upgrade the App?

How do I share photos downloaded to the App?

Why does image sharing fail?

How do I download photos from the camera?

On which Social Media platforms can I share my downloaded photos?

Why does it take a long time to download a photo?

Why can't I download a photo with the App?

Where do I find the downloaded photos?

Why can't I delete photos stored in the camera from the APP?

How do I edit a downloaded photo? What functions are there?

What's a typical file size for a downloaded photo?

Can I view local images in App without connecting to the camera?

How do I download Master Guide templates?

How can do manage the templates?

Why can't I download Master Guide templates?

What can I do after logging in my account in the App?

How do I sync templates from the cloud?

SD Card Problems

Firmware Update

Charging and Peripheral Devices

After Sales and Others

Why can't I download Master Guide templates?

Please make sure your phone is disconnected from the camera and is connected to the Wi-Fi.

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Why can't I download Master Guide templates?

Please make sure your phone is disconnected from the camera and is connected to the Wi-Fi.

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