SUPPORT//
Home | Support | 
  

Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

What should I do if the camera does not charge? What should I do if the charging indicator light on the battery charger does not light up?
a. Please check if battery is placed properly;
b. Please check if the adaptor is properly connected to the camera;
c. Please check if the camera is already fully charged;
d. Please use official adaptor. Using adaptors that are not official may pose safety hazards.
menu
>>

Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

What should I do if the camera does not charge? What should I do if the charging indicator light on the battery charger does not light up?
a. Please check if battery is placed properly;
b. Please check if the adaptor is properly connected to the camera;
c. Please check if the camera is already fully charged;
d. Please use official adaptor. Using adaptors that are not official may pose safety hazards.