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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

What is the recommended storage size for the memory card?
We recommend using Class 10 or above memory card that is bigger than 16gb in capacity (For 4K video shooting, we recom-mend using memory cards with >80mb/s write speed). While shooting with JPG-L format and 20-megapixel resolution, each photo will take up Approx. 8mb, which means that a 16gb memory card will be able to hold about 1000 photos. While shooting 4K video, a 4-minute video file will take up Approx. 4gb. Once the limit is reached, video recording will stop automatically (Length limit about 7 minutes and 29 seconds). Therefore we recommend you using a memory card with bigger storage size for better flexibility.
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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

What is the recommended storage size for the memory card?
We recommend using Class 10 or above memory card that is bigger than 16gb in capacity (For 4K video shooting, we recom-mend using memory cards with >80mb/s write speed). While shooting with JPG-L format and 20-megapixel resolution, each photo will take up Approx. 8mb, which means that a 16gb memory card will be able to hold about 1000 photos. While shooting 4K video, a 4-minute video file will take up Approx. 4gb. Once the limit is reached, video recording will stop automatically (Length limit about 7 minutes and 29 seconds). Therefore we recommend you using a memory card with bigger storage size for better flexibility.